Frequently asked questions about Carpet, Upholstery and Rug Cleaning
What method of cleaning do you use?
Garden City Carpet Cleaning uses the “professional hot water extraction” method of cleaning. This is a washing and rinsing of the carpet. We use only non-toxic cleaning agents that are safe for your home, pets and family.
Our truck mounted Cleanco Unit has a powerful motor for deeper cleaning and they heat the water to just the right temperature.
This is the only means of cleaning recommended by almost all carpet manufacturers and the Carpet & FabriCare Institute. Finally, this is the only method that can employ a rinse step to leave your carpets as residue free as possible.
How much does it cost?
We price based on the square footage of area that we clean. The cleaning technician will measure the area and give you the complete price before the job starts.
There are three levels of pricing. The first level is for vacant rooms, the second level is for cleaning only the traffic areas and the third level is for moving and replacing furniture. See our pricing page for more details.
What can I expect when the carpet cleaners come?
- Conduct a pre-inspection of the rooms and/or items to be cleaned noting any heavily soiled areas.
- Discuss the process with you and answer any questions you may have.
- Move furniture in the rooms (except very large items)
- Pre-treat any areas of concern to ensure the most thorough cleaning.
- Clean using our hot water extraction method or the method deemed most appropriate.
- Apply deodorizer or protector, and groom the carpet.
- Return your furniture to its original location, placing protective pads underneath.
How long will it take to dry?
Drying time depends on humidity levels, airflow and the type of carpet. While it typically takes four to 24 hours for the carpet to dry, you can walk on it as soon as we are finished. Wear clean tennis shoes or white socks to avoid re-soiling. If drying time is a concern, ask us about ways to significantly speed up the drying time.
Can I walk on the carpet after it has been cleaned?
Yes, Although it helsp to avoid heavy traffic until the carpet is completely dry. It is acceptable to walk on the carpet with clean shoes or stocking feet.
To avoid getting wet socks, we can provide booties at no extra charge that can be worn on the carpets until they are dry.
What makes you different from other carpet cleaners?
In contrast to the “fly-by-night” or “bait-and-switch” companies, our quality and integrity sets us apart. We have built a reputation based on fair prices and outstanding workmanship.
We are family owned and operated, so we are personally invested in our company that serves our community. We value the relationships we’ve built with our customers and look forward to serving our new customers, as well. We will be there when you call us, and we stand behind our work.
Can you treat Pet Stains and Odor?
Yes. Accidents from pets, especially pet urine, can wreak havoc on carpet. The alkaline salts in pet urine absorb moisture out of the air and the pet urine never completely dries. It becomes a feeding ground for bacteria, which causes odor, staining and discoloration.
Minor conditions can be handled with a combination of germicidal and enzyme surface treatments. Major conditions require pad replacement and floor treatment in addition to treating and cleaning the carpet.
CAN YOU GUARANTEE YOU WILL GET ALL THE STAINS OUT OF MY CARPET?
Although we’d like to say yes…the answer is no. Many factors are involved in whether a particular stain can be removed. A few of these factors are the nature of the stain, the type of carpet fiber, how long the stain has been there and what, if anything, was used previously to get the stain out. Our knowledgeable technicians are trained, certified and will take great care to provide the best results possible in removing spots and stains. Check out our tips for carpet spills.
DO YOU MOVE FURNITURE?
Our technicians are trained to move your furniture and return it to its rightful place. We do ask that you remove items from your furniture like electronics, plants, lamps and knickknacks. We will move most furniture that you request. The exceptions are large items, including pianos, china cabinets, waterbeds, pool tables and dressers with mirrors. Please also ensure carpets are vaccuumed. Protective pads or blocks will be placed under furtniture to protect them from the wet carpet. Once the carpets are dried these can be easily removed and discarded.
WHAT DO I NEED TO DO TO GET READY TO HAVE MY CARPETS CLEANED?
In addition to moving all small furtniture and objects from the areas to be cleaned, please also ensure the carpets have been vaccuumed.
DOES MY CARPET GET DIRTIER, QUICKER AFTER I CLEAN IT?
No. If your professional carpet cleaner does their job correctly, this is not true. You cannot clean a carpet too often; in fact NOT getting your carpet cleaned is much worse. Periodic cleaning will extend the life of your carpet, while helping to keep your home healthier.
WHAT TYPES OF UPHOLSTERY DO YOU CLEAN?
We clean most indoor furniture including leather furniture, patio furniture headboards and boat cushions.
WHAT INFORMATION DO YOU NEED TO GIVE ME AN ESTIMATE?
Just tell us about the size, fabric and condition of your upholstery and let us know about any problems with the piece (pet problems, spills, spots, etc.)
HOW OFTEN DO MANUFACTURERS RECOMMEND PROFESSIONAL CLEANING?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months.
WHAT METHOD DO YOU USE TO CLEAN MY FURNITURE?
All fabrics are cleaned using different techniques for different types of soil or fabric. A thorough rinsing step is always included.
IF THE TAG ON MY FURNITURE RECOMMENDS DRY CLEANING, CAN YOU CLEAN IT?
Yes. That tag is required as the “Manufacturers’ Liability Code.” We will test your fabric to make sure it is safe and to determine which cleaning method is the best. Even though dry cleaning is recommended it may not be the most effective method for removing all the soil.
CAN YOU TREAT PET ODOR?
Yes. Sometimes cats and dogs have accidents and while we can’t guarantee 100% removal every time, there is a lot we can do to restore the freshness to your upholstery.
CAN YOU APPLY SOME KIND OF PROTECTION TO GUARD AGAINST FUTURE SPILLS?
Yes. The soils that accumulate on your furniture over time, along with daily use causes the protective coating that came on your furniture to wear off. It is a good idea to apply fabric protector after it is your furniture is cleaned. This will help to repel future spills and prevent them from becoming stains.
HOW MUCH WILL IT COST?
The basic pricing can be found on our pricing page. There may be additional charges for odor problems, and certain delicate and temperamental fabrics.
DO YOU OUTSOURCE THE RUG CLEANING?
Many carpet cleaners outsource their rug cleaning. At Garden City Carpet Cleaning, every rug is hand cleaned on site at our rented facility in Colwood. We treat every area rug like it’s a family treasure!
CAN YOU PICK UP MY RUG, OR DO I NEED TO DROP IT OFF?
Call for a pick up OR bring your rugs to us! Whatever is easiest for you.
Is Your Source For Expert Carpet Cleaning Services
We guarantee satisfaction. Just call us within 30 days of service and we’ll return to your home to remedy the problem.